Service Loaner

Service Loaner

› Forums › General › Service Loaner

  • Creator
    Topic
  • July 15, 2017 at 2:19 pm #5970
    Brandon Wilson
    Keymaster
      @brandon-w

      Guys and Gals,
      I am curious regarding your experience for service loaners. Today haveing my 12k done at Irv. I thought I set up the appt with a service loaner but for the day they are all unavailable. Oh well. Interesting comment from service was “well, you didn’t buy your bike here so I couldn’t give you one even if I had one.”

      Two thoughts came to mind:
      1) last time I was here I had a service loaner. So consistency would be in question. Maybe a change in policy?
      2) it is a BMW motorcycle. It shouldn’t matter where I bought it.

      I come here (Irv) because I do believe in supporting business that supports the club. I found the club after I bought the bike. I was taken back a bit by the comment on loaners. I don’t expect special treatment just because I am a part of the club but I think consistency does matter and I am certain I set up the appointment with service loaner even though the computer said otherwise.

      I am curious to the thoughts and perspectives of others.

    • Creator
      Topic
    Viewing 9 reply threads
    • Author
      Replies
      • July 15, 2017 at 5:50 pm #5972
        David Omlor
        Participant
          @david

          This is a conversation best taken OFF-LINE and discussed face-to-face…imho

        • July 17, 2017 at 4:11 pm #5975
          Brandon Wilson
          Keymaster
            @brandon-w

            David,

            Thanks. Sensitive topic; I get it. Oh well.

          • July 17, 2017 at 4:30 pm #5976
            Mark Borgeson
            Participant
              @borgie

              Every time I’ve requested a loaner, Harley asks me if I bought my bike from Irv’s. It’s a policy I was told about when I bought my bike. Added perk for buying from Irv’s.

            • July 17, 2017 at 6:36 pm #5977
              Troy Stone
              Participant
                @stonetroy

                I have been told by three of the stores here if you buy here you get a loaner. I get it. So far I haven’t needed one and have bought at 2 of the 3 stores. Almost ready for service and will see what I get!

              • July 18, 2017 at 10:07 am #5978
                Peter Wawro
                Participant
                  @peter-w

                  I’ve had my bikes serviced at seaver’s since we moved here in ’93, and have yet to be offered a loaner, nor have I ever expected one. For a few years I went to brown’s because they provided a loaner. I was always sorry to return their k100 and pick up the old airhead, but eventually for whatever reason, they stopped providing a loaner, so I returned to the more convenient seaver’s who also had seemingly better parts availability for older bikes.
                  Perhaps a simpler and more businesslike solution would be rental bikes so that those of us without trailers or willing accomplices could ride in and ride out. I doubt either dealer would want to undertake it, but it would make life simpler for the working biker.

                • July 18, 2017 at 5:41 pm #5979
                  Karl Wagner
                  Participant
                    @sharons-hubby

                    Yeah, I understand the Service Loaner for those that bought the bike at the respective dealer, was informed of that policy by three dealers in So Cal, seems to be reasonable policy.

                    I agree Brandon, it was confusing you were offered one earlier, but your such a nice guy……..they assumed!!!

                    K

                  • July 21, 2017 at 10:36 am #5995
                    Mark Borgeson
                    Participant
                      @borgie

                      Also, you only qualify for a loaner while your bike is under warrantee – 2 yrs.

                    • July 29, 2017 at 10:23 pm #6026
                      Jessie Vaca
                      Participant
                        @jtb-vaca

                        Guys, the people at BMW Murrieta have always given me a loaner even before I bought me scooter there. My GS is well past the warranty period and still a loaner???

                      • July 30, 2017 at 4:39 am #6027
                        Bill Allen
                        Blocked
                          @lucky

                          My experience has been that the loaner policy varies by dealer, but the typical answer is you get a loaner (if one is available) if you bought the bike there. Just because it’s a BMW doesn’t matter.

                          Another solution is to do your own service.

                        • July 30, 2017 at 9:21 am #6030
                          Chris Roady
                          Participant
                            @chris

                            Long Beach used to give a loaner regardless of where you purchased or warranty status, but changed their policy a few years ago to only providing one if you purchased from them. I don’t know if it has an under warranty clause as well. I took my ’08 RT, that I purchased private party in Sacramento, in for service there a few times and always got one several years ago.

                        • Author
                          Replies
                        Viewing 9 reply threads
                        • You must be logged in to reply to this topic.