Installing Sena Firmware with Mac OS Catalina

Installing Sena Firmware with Mac OS Catalina

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  • March 2, 2020 at 11:58 am #11881
    Alan DeCarr
    Participant
      @adecarr

      I know that several of you use a Sena product for Bluetooth connectivity to various devices on your bike. Yesterday, I tried several times without success to install the Device Manager App on my computer so I could download the latest Sena firmware for my 20S Evo. Today, I finally called Sena and they quickly diagnosed my problem. Problem is: Sena is not compatible with Mac OS Cataline.

      They were helpful in explaining the workaround, and by following their directions, I was able to install the device manager onto my laptop and download/install the latest firmware.

      I’m attaching my notes in a word document should anyone be interested in updating their firmware on a Mac Catalina OS computer.

      Attachments:
      1. Sena-20S-Evo-Firmware-Update.docx
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      • March 2, 2020 at 12:05 pm #11883
        Alan DeCarr
        Participant
          @adecarr

          In case you cannot open the attachment, here it is in word format.

          Sena 20S Evo Firmware Update:

          Problem:
          Sena Update Device Manager App is not compatible with Mac Catalina OS. Error message indicates “Failed to recognize device. Cannot open USB”.

          Solution:
          1 Download the Device Manager App

          2 Go into “Systems Preference” on your computer

          3 Select “Security & Privacy”

          4 Select “Input Monitoring”

          5 Click the lock at the bottom to allow changes (you will need your password, or touch ID)

          6 Of the Sena Device Manager is shown, click on it. Otherwise, click “+” and select it from your “Applications”. Make sure it is now “checked” in the “input notification box” and click lock to save changes.

          7 You should now be able to open the Device Manager App and run the latest firmware version.

        • March 3, 2020 at 8:45 am #11884
          Chris Roady
          Participant
            @chris

            Thanks Alan. I haven’t had the problem yet, but likely will if I ever update my Sena unit since I run Catalina also.

          • March 3, 2020 at 2:29 pm #11885
            Alan DeCarr
            Participant
              @adecarr

              I think this has to do with Mac changing their OS to a 64 bit encryption vs 32 bit. Sena did not make the necessary change. Hopefully Sena is updating their program to be compatible with Catalina, so this may be a non-issue soon.

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