- This topic has 3 replies, 2 voices, and was last updated 03/03/2020 | 14:29 by .
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I know that several of you use a Sena product for Bluetooth connectivity to various devices on your bike. Yesterday, I tried several times without success to install the Device Manager App on my computer so I could download the latest Sena firmware for my 20S Evo. Today, I finally called Sena and they quickly diagnosed my problem. Problem is: Sena is not compatible with Mac OS Cataline.
They were helpful in explaining the workaround, and by following their directions, I was able to install the device manager onto my laptop and download/install the latest firmware.
I’m attaching my notes in a word document should anyone be interested in updating their firmware on a Mac Catalina OS computer.
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In case you cannot open the attachment, here it is in word format.
Sena 20S Evo Firmware Update:
Problem:
Sena Update Device Manager App is not compatible with Mac Catalina OS. Error message indicates “Failed to recognize device. Cannot open USB”.Solution:
1 Download the Device Manager App2 Go into “Systems Preference” on your computer
3 Select “Security & Privacy”
4 Select “Input Monitoring”
5 Click the lock at the bottom to allow changes (you will need your password, or touch ID)
6 Of the Sena Device Manager is shown, click on it. Otherwise, click “+” and select it from your “Applications”. Make sure it is now “checked” in the “input notification box” and click lock to save changes.
7 You should now be able to open the Device Manager App and run the latest firmware version.
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