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Club Webpage

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  • #8141
    Chris Roady
    Participant
      @chris

      I am interested in how many members have trouble accessing our club website? A significant percentage of the times that I log in, I cannot access certain topics. For example, I just logged in to get details for our July 8th picnic, but can’t access the thread (though I can access other locations and create this post.) I ask because I want to understand if this is a significant issue, or if I am in a small minority that have frequent access problems. If you would help me quantify the problem by answering the following questions, I would appreciate it:

      Questions:
      1) Do you ever have problems accessing any area of the club website? – yes or no
      2) How often do you experience an access problem somewhere on the site when you log in? – 0-100%
      3) Does it make you access the club page less? – yes or no
      4) Is it something you would like improved? – yes / no / don’t care
      5) Do you access with a Mac or a PC?
      6) Comments?

      As an example, my results are:
      1) yes 2) 50% 3) yes 4) yes 5) Mac 6) I access the page infrequently due to frustration over failed access. Accessing specific threads is a crapshoot.

      The results of this data request will determine if I should let this go, or pursue improvement further with our webmaster. His duties don’t pay as well as they should, so I don’t want to burden him with identifying improvement options to present to our BOD, if this is not a significant issue for much of our membership.

      No promises, as the options for improvement may not exist or be affordable, but I will follow up if I get results here that warrant it, and I thank you in advance for any inputs provided.

      Chris

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      Replies
      • #8142
        Jessie Vaca
        Participant
          @jtb-vaca

          Questions:
          1) Do you ever have problems accessing any area of the club website? – yes, yes, yes!!!
          2) How often do you experience an access problem somewhere on the site when you log in? 50%
          3) Does it make you access the club page less? – yes, only when I have too
          4) Is it something you would like improved? – yes
          5) Do you access with a Mac and Iphone
          6) Comments? I complained about this in the past and my complaints were blown off because I’m told I’m illiterate! By the way I’ve had to submit this 4 times to get it to work!

        • #8143
          Bill Allen
          Blocked
            @lucky

            I grew up in the 60s, so I’m not sure I can remember all of the questions, much less the correct order, but here goes:
            1. Yes, occasionally
            2. 20% or so. Just a WAG
            3. No. I’m an addict.
            4. Of course, unless it takes a LOT of work or costs a lot to fix.
            5. PC and Android
            6. I have occasional conversations with the previous webmaster. The site he built wasn’t nearly as functional or robust, but there weren’t any problems getting in. For a while, it ran slow, so he (the previous webmaster on one of his more lucid days) contacted tech support who suggested it had to do with the cache size. He changed it and the problem seemed to go away. I’m not sure that would help this site. The old site was php driven and I don’
            t believe this is.
            The best advice I can give is to realize this is not a work site. The most important common thing we should have in common is that we come home safe and our motorcycles run. Everything after that is secondary.

          • #8145
            Bill Reitz
            Participant
              @bill-r

              1) Do you ever have problems accessing any area of the club website? – Very rarely
              2) How often do you experience an access problem somewhere on the site when you log in? – 10%
              3) Does it make you access the club page less? – No
              4) Is it something you would like improved? – If others are having problems then yes
              5) Do you access with a: PC & Android
              6) Comments? About once a month I need to sign in again, that is really my only problem.

            • #8152
              Mark Borgeson
              Participant
                @borgie

                1) Do you ever have problems accessing any area of the club website? – Most indubitably.
                2) How often do you experience an access problem somewhere on the site when you log in? It’s like walking in a minefield.
                3) Does it make you access the club page less? – No, because I love the member comments such as what Bill Allen has to say. Who could stay away?
                4) Is it something you would like improved? – It depends upon what the meaning of the word “is” is.
                5) Do you access with a Mac and iPhone – Always.
                6) Comments? Seriously, it only happens when I use the Safari browser. If I use the Chrome browser, I never have a problem.

              • #8153
                Bill Allen
                Blocked
                  @lucky

                  🙂

                • #8154
                  John Crittenden
                  Participant
                    @john-c

                    I have not experienced any significant problems with the website. I almost always
                    use my Windows PC.

                  • #8161
                    David Omlor
                    Participant
                      @david

                      I never have any problems with the web site on my PCs or iPhone. Everything works for me.
                      Noting missing here except Mark B’s updates to the Photo Gallery…missing that 🙁

                    • #8165
                      Mark Borgeson
                      Participant
                        @borgie

                        David – I’ll start updating the club’s photo gallery again soon. I get most of the photos from the club’s Facebook page. I was off Facebook for a while which explains the absence of photos. It took a bit of persuasion, but Bill finally let me back into the club’s FB membership 😉

                      • #8166
                        Karl Wagner
                        Participant
                          @sharons-hubby

                          Here are what we have experienced:

                          1) Do you ever have problems accessing any area of the club website? – Rarely, miss-directed link or kicked off.
                          2) How often do you experience an access problem somewhere on the site when you log in? – 3.57%
                          3) Does it make you access the club page less? – No, peoples comments sometimes make me use it less…..
                          4) Is it something you would like improved? – Yes, if it will help those that are experiencing problems and is at a reasonably cost.
                          5) Do you access with a Mac or a PC? PC (Laptop and Surface) and IPhone
                          6) Comments? My challenges are primarily accessing the site on my IPhone, I understood that to be a challenge on the mobile platform.

                          Find this to be a significant improvement over the last website, I talked to an old user and he agreed, actually he never disagrees…… 🙂

                        • #8405
                          Brandon Wilson
                          Keymaster
                            @brandon-w

                            Questions:
                            1) Do you ever have problems accessing any area of the club website? – yes, the same issue as you. I was using Chrome. Selected clear cookies and other data and it cleared up. I have had to do that on both PC and Andriod/Apple phone

                            2) How often do you experience an access problem somewhere on the site when you log in? – 2%

                            3) Does it make you access the club page less? – no

                            4) Is it something you would like improved? – if it is correctable, yes

                            5) Do you access with a Mac or a PC? PC

                            6) Comments?

                          • #8516
                            Chris Roady
                            Participant
                              @chris

                              Thanks to those of you who helped identify if there is a problem with the club page. The results from above (and from another member documented elsewhere) are:

                              10 replies
                              80% experience some access issues
                              50% have zero or insignificant access issues
                              20% have issues significant to lessen use of page

                              I will present the results to the BOD at our July meeting for a consensus on next steps.

                              P.S. I couldn’t access the San Bernardino ride thread during this log-in to update results here.

                            • #8519
                              David Eastly
                              Participant
                                @dave

                                Is the WordPress dashboard supposed to be visible to members?

                              • #8520
                                Chris Roady
                                Participant
                                  @chris

                                  Not sure what you mean Dave? If you are referring to this thread, yes …. it was an effort to see if a problem warranting follow up is necessary.

                                • #8526
                                  Mark Borgeson
                                  Participant
                                    @borgie

                                    2 replies:

                                    Dave, only BoD members should see the dashboard. Send Rick an email.

                                    Chris, I haven’t had any problems with the website for the last few weeks. It went from problems every other day to none???

                                  • #8527
                                    Richard Catarineau
                                    Keymaster
                                      @rick-webmaster

                                      Correct – only BOD members see the dashboard. Here is the BOD members guide that explains the details:

                                      https://scbmwrc.com/forums/topic/board-member-guide-to-the-web-site/

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