I had a little accident at Pinnacles—-one of the leg extensions fell off when I moved the chair, and when I sat down, crack (and no, I did not fall on my a**).    One of the braces snapped in half.

I emailed the Kermit company, and they are sending me a new brace, no charge.   Even though I have had my chair for longer than the 5 year warranty.     Very good customer service!