Service Loaner - South Coast BMW Riders Club

This topic has 10 replies, 9 voices, and was last updated 07/30/2017 | 09:21 by Chris Roady.

Creator

Topic
July 15, 2017 at 2:19 pm #5970 Reply
Brandon Wilson
Keymaster
@brandon-w
Guys and Gals,
I am curious regarding your experience for service loaners. Today haveing my 12k done at Irv. I thought I set up the appt with a service loaner but for the day they are all unavailable. Oh well. Interesting comment from service was “well, you didn’t buy your bike here so I couldn’t give you one even if I had one.”

Two thoughts came to mind:
1) last time I was here I had a service loaner. So consistency would be in question. Maybe a change in policy?
2) it is a BMW motorcycle. It shouldn’t matter where I bought it.

I come here (Irv) because I do believe in supporting business that supports the club. I found the club after I bought the bike. I was taken back a bit by the comment on loaners. I don’t expect special treatment just because I am a part of the club but I think consistency does matter and I am certain I set up the appointment with service loaner even though the computer said otherwise.

I am curious to the thoughts and perspectives of others.
Creator

Topic

Viewing 9 reply threads

Author

Replies
- July 15, 2017 at 5:50 pm #5972 Reply
  David Omlor
  Participant
  @david
  This is a conversation best taken OFF-LINE and discussed face-to-face…imho
- July 17, 2017 at 4:11 pm #5975 Reply
  Brandon Wilson
  Keymaster
  @brandon-w
  David,
  
  Thanks. Sensitive topic; I get it. Oh well.
- July 17, 2017 at 4:30 pm #5976 Reply
  Mark Borgeson
  Participant
  @borgie
  Every time I’ve requested a loaner, Harley asks me if I bought my bike from Irv’s. It’s a policy I was told about when I bought my bike. Added perk for buying from Irv’s.
- July 17, 2017 at 6:36 pm #5977 Reply
  Troy Stone
  Participant
  @stonetroy
  I have been told by three of the stores here if you buy here you get a loaner. I get it. So far I haven’t needed one and have bought at 2 of the 3 stores. Almost ready for service and will see what I get!
- July 18, 2017 at 10:07 am #5978 Reply
  Peter Wawro
  Participant
  @peter-w
  I’ve had my bikes serviced at seaver’s since we moved here in ’93, and have yet to be offered a loaner, nor have I ever expected one. For a few years I went to brown’s because they provided a loaner. I was always sorry to return their k100 and pick up the old airhead, but eventually for whatever reason, they stopped providing a loaner, so I returned to the more convenient seaver’s who also had seemingly better parts availability for older bikes.
  Perhaps a simpler and more businesslike solution would be rental bikes so that those of us without trailers or willing accomplices could ride in and ride out. I doubt either dealer would want to undertake it, but it would make life simpler for the working biker.
- July 18, 2017 at 5:41 pm #5979 Reply
  Karl Wagner
  Participant
  @sharons-hubby
  Yeah, I understand the Service Loaner for those that bought the bike at the respective dealer, was informed of that policy by three dealers in So Cal, seems to be reasonable policy.
  
  I agree Brandon, it was confusing you were offered one earlier, but your such a nice guy……..they assumed!!!
  
  K
- July 21, 2017 at 10:36 am #5995 Reply
  Mark Borgeson
  Participant
  @borgie
  Also, you only qualify for a loaner while your bike is under warrantee – 2 yrs.
- July 29, 2017 at 10:23 pm #6026 Reply
  Jessie Vaca
  Participant
  @jtb-vaca
  Guys, the people at BMW Murrieta have always given me a loaner even before I bought me scooter there. My GS is well past the warranty period and still a loaner???
- July 30, 2017 at 4:39 am #6027 Reply
  Bill Allen
  Blocked
  @lucky
  My experience has been that the loaner policy varies by dealer, but the typical answer is you get a loaner (if one is available) if you bought the bike there. Just because it’s a BMW doesn’t matter.
  
  Another solution is to do your own service.
- July 30, 2017 at 9:21 am #6030 Reply
  Chris Roady
  Participant
  @chris
  Long Beach used to give a loaner regardless of where you purchased or warranty status, but changed their policy a few years ago to only providing one if you purchased from them. I don’t know if it has an under warranty clause as well. I took my ’08 RT, that I purchased private party in Sacramento, in for service there a few times and always got one several years ago.
Author

Replies